Who you can listen to

  • Residents of a city or a neighbourhood
  • Users of a public service
  • Staff of an agency

Questions you could ask

  • What would improve this service for you?
  • Which of these priorities matters most to you, and why?
  • What should we consider before changing this rule?

Example questions.

What we take care of

The rules of each process are versioned and cannot be quietly changed: while it is open, what it promises to share back can only grow.