Who you can listen to

  • Employees, before and after an organizational change
  • Customers, after a purchase or a service
  • Partners and suppliers

Questions you could ask

  • What would make your work easier next quarter?
  • What should we stop doing?
  • What almost made you leave us as a customer?

Example questions.

What we take care of

Employee communities are treated as sensitive: reading their texts needs an explicit authorization, and every reading is recorded.